On hold messages
On-hold audio fills the wait with useful information, not silence. The best messages are short, change when the offer changes and never promise a wait that the company cannot keep.
Before you start
- The messages that will actually help the caller, in order of priority.
- How often the content has to be updated.
- Whether music runs under the voice and who holds the rights.
What you receive
A finished on-hold loop, plus the separate voice files for easy updates.
A common mistake
Using copyrighted music because it is easy to find, without a licence for telephony.
Who takes the job
The studio produces the work; these brands quote, sell and deliver it. Pick the one that matches who you are.
- 092.0 Voiceovers.com Managed voice-over, English and other languages International brands that want one managed studio for English voice-over and the other languages they sell in. voiceovers.com, opens the Voiceovers.com website
- 088.0 Locumedia Spanish voice-over, Spain Companies and agencies in Spain that need a Spanish voice for ads, training or phone systems. locumedia.com, opens the Locumedia website
How it works
- 01
Brief
You tell the studio what the piece is for, who will hear or see it and where it will run.
- 02
Produce
The studio casts, directs and produces it, with native speakers for every language.
- 03
Review
A person checks the result against the brief, and a native speaker reviews each language, before delivery.
Questions
How often should on-hold messages change?
Whenever the offers, opening hours or services they mention change. Keep the voice files separate from the music so an update means replacing one file.
One project, several markets?
If the work spans several services or languages, talk to the studio directly and we will put the right team on it.
Contact the studio